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MGR - PATIENT EXPERIENCE-FT VARIED-CENTENNIAL HILLS HOSPITAL

Job ID 62990 Date posted 12/26/2018

Centennial Hills Hospital is a member of The Valley Health System, a network of six acute care hospitals that provide care for patients throughout Southern Nevada and nearby communities.  Located in northwest Las Vegas, the 262-bed hospital offers a wide range of healthcare services including emergency care, surgical services, cardiovascular and neurological care, women’s health, maternity and a Level III neonatal intensive care unit, and specialty programs in stroke, chest pain, orthopedics, advanced wound care and hyperbaric medicine, and outpatient physical therapy.

 

Job Description:
Leads, develops, implements and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for designated facility.  Facilitates consistent messaging, training and measurement to create a patient and family centered culture.


Education:
Bachelors degree in Business or related field.

Experience:       
Five to seven (5-7) years experience in patient/customer relations which includes experiences in successfully developing and creating strategies to improve patient/customer experience. Two years of experience in a healthcare environment and Bilingual preferred.

Technical Skills:
Computer proficiency to include Microsoft Word, Excel, and Power Point. Publisher software preferred.

Other:
Must have working knowledge of healthcare industry.

License/Certification:
Nevada Notary License preferred

Note:
Possess strong customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; savvy enough to interact with physicians/senior leadership. Excellent analytical skills, including analysis, planning, organizing, and troubleshooting. Superior oral, written communication and presentations skills. Ability to work with minimal supervision.

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